Delivery (Excluding Paddle Boards)
To keep it simple we offer a standard delivery option costing £3 for delivery within 2-3 working days.
If you place your order with us by midday on any working day we will dispatch your goods that same day, if you order any later in the day your parcel will be dispatched the very next working day.
We appreciate that sometimes you need things in a hurry so should you need your parcel any quicker than this please give us a call on 01726 844833 before placing your order and we will see what we can do.
Paddle Board Delivery
Due to the size, weight and value of the Paddle Boards these are sent via selected couriers costing £25.
Orders placed by 11am will be despatched the same day for next day delivery, orders placed after 11am will be sent out the very next working day for delivery the following day.
We want you to feel confident when placing your order with us and be reassured that if for any reason you are not entirely happy with your purchase or change your mind it is not a problem.
To obtain a refund or exchange simply return the item(s) to us unworn/unused with all tags on/in original packaging within 28 days of receipt*. Along with the item(s) please complete and enclose the Returns Form that you will receive with your delivery. If you misplace this form please call us on 01726 844833 before sending your item(s) back.
For an exchange the replacement item will be sent out via standard delivery as soon as we receive the original item. Where a refund is required this will be processed onto the card used for the original purchase within 14 days of us receiving the goods back.
Items for refund or exchange will need to be returned at your cost to The Harbour Trading Company, River Street, Mevagissey, Cornwall PL26 6UE. We always recommend sending back via recorded delivery as we cannot be held liable for products that don’t make it back to us.
*Please note that this time period is extended over Christmas with any pruchases made from 1st Nov – 24th Dec having until Jan 31st to return.
If you find an item to be damaged or faulty we will happily exchange the product where possible or offer a full refund including postage costs provided you contact us regarding the damage with 14 days of receipt of the goods. Please contact us on 01726 844833 before sending the goods to The Harbour Trading Company, River Street, Mevagissey, Cornwall PL26 6UE.